FAQ
📌 FAQ – Izra Fashion Hub
1. Where is Izra Fashion Hub based?
Izra Fashion Hub is based in India, and we ship products across India and Our service is also available in the UK (www.izrafashionhub.co.uk)
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2. Do you offer Cash on Delivery (COD)?
Yes, COD is available for Indian.
COD charge is an extra Rs 50/-
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3. How long will delivery take?
India: 3–7 business days
Delivery time may vary depending on courier and customs processing.
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4. Do you ship to the UK?
Our service is also available in the UK (www.izrafashionhub.co.uk)
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5. What products do you offer?
We specialise in:
Chikankari Kurtis
chikankari bottoms
3-piece sets
Partywear collections
Casual wear
Seasonal & exclusive collections
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6. Can I return or exchange my order?
Yes, returns and exchanges are accepted within 7 days of delivery for unused, unwashed items with tags attached.
Products bought during a sale or discount are non-returnable except in case of damage.
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7. What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with photos/video.
We will arrange a replacement or refund after verification.
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8. Do you offer size exchanges?
Yes! You can exchange sizes if the product is unused and the new size is available.
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9. How can I track my order?
Once your order is shipped, you will receive a tracking link via WhatsApp, SMS, or email.
You can check delivery status anytime through the courier portal.
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10. What payment methods do you accept?
UPI
Debit/Credit Cards
Net Banking
Wallets
COD (India only)
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11. Is Chikankari authentic?
Yes, our Chikankari pieces are sourced directly from skilled artisans and trusted suppliers to ensure fine-quality embroidery.
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12. Can I place a bulk or wholesale order?
Yes, we accept bulk orders for boutiques, resellers, and events.
Contact us on WhatsApp for personalised pricing.
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13. How do I contact customer support?
You can reach us at:
📧 izrafashionhub@gmail.com
📱 WhatsApp: +91-9074599118
📍 India